Our Commitment

We take responsible gambling seriously and support a safe playing environment. We provide practical tools, clear information and access to professional help for anyone who needs it.

We also work to prevent underage gambling and to identify and support players who may be at risk of harm.

Play Responsibly

A few simple principles can help keep gambling under control.

• Treat gambling as entertainment, and only spend money you can afford to lose.
• Set a budget and a time limit before you start, and stick to them.
• Never chase your losses or gamble to recover money you have lost.
• Do not gamble when you are stressed, upset or under the influence of alcohol or drugs.
• Take regular breaks and keep gambling in balance with other activities.
• Never borrow money or use funds meant for essentials in order to gamble.

Recognising the Signs

Gambling may be becoming a problem if you recognise any of the following signs.

• Spending more time or money on gambling than you intended.
• Gambling to escape stress, boredom or a low mood.
• Chasing losses or increasing your stakes to feel the same excitement.
• Hiding or lying to family and friends about how much you gamble.
• Neglecting work, studies, relationships or other responsibilities.
• Borrowing money, selling possessions, or feeling anxious and guilty about gambling.

Tools to Help You Stay in Control

Responsible operators offer a range of controls you can use to manage your play. Look for the following options in your account settings.

• Deposit limits that cap how much you can deposit over a day, week or month.
• Loss and wager limits that restrict how much you can lose or stake.
• Session and time limits that track how long you have been playing.
• Reality checks that display regular reminders of time and money spent.
• Cooling-off periods that lock your account for a short break.
• Self-exclusion that closes access for a longer, fixed period.

Self-Exclusion

Self-exclusion lets you take a longer break by blocking access to your account for a chosen period. During this time you will not be able to log in or gamble, and you should also unsubscribe from marketing.

If you play across several sites, consider self-excluding from each one, and use gambling-blocking software to reinforce your decision on all of your devices.

Protecting Minors

Gambling is strictly for adults who are of legal age in their province or territory, being 18 or 19 in Canada. We verify the age of every user and do not permit underage gambling.

If children share your devices, protect them by keeping your login details private and by using parental controls. Gambling-blocking tools such as Gamban, BetBlocker and GamBlock can restrict access to gambling sites.

Self-Assessment

The following questions can help you reflect on your gambling. Answering “yes” to several of them may indicate a problem.

• Do you gamble for longer or spend more than you planned?
• Have you tried to cut back or stop without success?
• Do you gamble to escape worries or to feel better?
• Have you lied about or hidden your gambling?
• Has gambling caused problems with money, work or relationships?

If these questions raise concerns, consider using the control tools above and reaching out for support.

Where to Get Help in Canada

Free and confidential help is available across Canada, around the clock. You are not alone, and support is only a call, text or click away.

• ConnexOntario provides 24/7 support in Ontario by phone at 1-866-531-2600, by text at 247247, and by online chat.
• The Responsible Gambling Council offers information and a directory of provincial helplines for players across Canada.
• Gamblers Anonymous runs free peer-support meetings, in person and online, for people affected by gambling.
• Most provinces and territories operate their own confidential gambling helpline, which you can find through the Responsible Gambling Council.
• If you or someone else is in crisis, call or text 988, Canada’s Suicide Crisis Helpline, available 24/7.

You can also speak to your doctor or a local support service for advice and a referral to counselling.

Support for Family and Friends

Problem gambling affects families too. If someone close to you is struggling, the helplines above also support friends and family, and can offer guidance on how to help.

Contact Us

If you would like to set limits, request self-exclusion, or ask about any of the tools described here, please contact our support team using the details published on this Website.