Who We Are
In this Privacy Policy, the terms “we”, “us” and “our” refer to the operator of this Website. We act as the party responsible for the personal information processed through this Website.
You can reach us at any time using the contact details published on this Website, including the contact form and the support email shown in the footer or contact section.
Information We Collect
We collect personal information that you provide directly, information gathered automatically as you use the Website, and information received from trusted third parties.
Information you provide
- Account and registration details, such as your name, date of birth, email address, telephone number and residential address.
- Identity and age verification documents, where required by law, such as a copy of a government-issued ID or proof of address.
- Financial information needed to process transactions, such as payment-method details and transaction history.
- Communications you send to us, including support requests, feedback and other correspondence.
Information collected automatically
- Technical data, such as your IP address, device identifiers, browser type, operating system and language settings.
- Usage data, such as the pages you view, the links you click, time spent on the Website and referring pages.
- Location data derived from your IP address, used to confirm eligibility and comply with local requirements.
- Cookies and similar technologies, as described in Section 5 below.
Information from third parties
- Analytics and advertising partners that help us understand how the Website is used.
- Payment processors and fraud-prevention providers that confirm and secure transactions.
- Identity-verification services used to meet legal and regulatory obligations.
How We Use Your Information
- To create and manage your account and provide the services you request.
- To verify your identity and age, and to confirm your eligibility to use the Website.
- To process transactions and maintain accurate financial records.
- To detect, prevent and investigate fraud, money laundering and other prohibited activity.
- To personalise your experience and improve the Website’s content and performance.
- To send you service messages and, where you have consented, marketing communications.
- To support responsible gambling, including monitoring for signs of harm and applying account controls.
- To comply with our legal, regulatory and licensing obligations.
Legal Bases for Processing
We process your personal information where you have given consent, where processing is necessary to perform our agreement with you, where we must comply with a legal obligation, or where we have a legitimate interest that is not overridden by your rights.
Under Canadian privacy law, we rely primarily on your consent, which you may withdraw at any time, subject to legal or contractual restrictions. Where we rely on legitimate interests, these include securing the Website, preventing fraud and improving our services.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Website, remember your preferences, analyse traffic and, where permitted, deliver relevant advertising.
Cookies fall into several categories: strictly necessary, performance, functional and advertising. Strictly necessary cookies cannot be switched off, as they are essential to the Website’s operation.
You can manage non-essential cookies through your browser settings or any cookie-preference tool provided on this Website. Disabling certain cookies may affect how the Website functions.
How We Share Your Information
We do not sell your personal information. We share it only in the limited circumstances described below.
- With service providers who process data on our behalf, such as hosting, analytics, payment and verification providers, under appropriate confidentiality obligations.
- With regulators, licensing authorities, law enforcement and other public bodies where required by law or to protect our legal rights.
- With professional advisers, such as auditors and lawyers, where necessary.
- In connection with a corporate transaction, such as a merger, acquisition or sale of assets, subject to appropriate safeguards.
International Data Transfers
Your personal information may be processed in countries other than your own, including where our service providers are located. Where we transfer data internationally, we apply appropriate safeguards so that it receives an adequate level of protection.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, regulatory, accounting and reporting requirements.
Where information is subject to mandatory retention periods, such as anti-money-laundering records, we keep it for the period required by law and then securely delete or anonymise it.
Data Security
We implement technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse and alteration. These measures include encryption, access controls and regular security reviews.
No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Subject to applicable law, you have the following rights in relation to your personal information.
- The right to access the personal information we hold about you and to request a copy of it.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your information, subject to our legal retention obligations.
- The right to withdraw consent at any time, where processing is based on consent.
- The right to object to or restrict certain processing, and the right to data portability where applicable.
- The right to lodge a complaint with a supervisory authority, such as the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the details published on this Website. We may need to verify your identity before acting on your request.
Age Restriction
This Website is intended only for individuals who are of legal gambling age in their province or territory of residence, which is either 18 or 19 in Canada. We do not knowingly collect personal information from anyone below the legal age.
If we become aware that we have collected information from an underage person, we will delete it and close any associated account.
Marketing and Communications
Where you have consented, we may send you promotional communications about offers and services. You can opt out at any time using the unsubscribe link in our messages or by updating your account preferences.
We will still send you essential service messages, such as security alerts and account notifications, which are not marketing.
Third-Party Websites
This Website may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before providing any information.
Automated Processing
We may use automated tools to detect fraud, verify identity and support responsible gambling. Where automated processing produces a significant effect, you may request human review in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology or our practices. The “Last updated” date at the top shows when the latest version took effect.
Your continued use of the Website after any update constitutes acceptance of the revised Policy.
Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact our support team using the contact details published on this Website.
